Privacy Policy.
Who we are
Our website address is: https://glowyaesthetics.com.au
What personal data we collect and why we collect it
Compliance & Data Protection
Glowy Aesthetics complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
Health & Sensitive Information
Glowy Aesthetics collects and stores health-related information (skin conditions, allergies, medical history, treatment records) to provide personalised aesthetic treatments. This information is:
- Encrypted and stored securely on our booking system
- Only accessible to authorised Glowy Aesthetics staff
- Never shared with third parties without your explicit consent
- Subject to strict confidentiality agreements
You have the right to:
- Access your health data at any time
- Request corrections to inaccurate information
- Request deletion of your health records (subject to legal retention requirements)
- Withdraw consent for health data use
Contact us at info@glowyaesthetics.com.au to exercise these rights.
Your Rights Over Your Personal Information
In addition to your rights over health information above, you may request access to, correction of, or deletion of any personal information we hold about you (such as your name, contact details, or booking history), subject to our legal and administrative retention requirements.
To make a request, contact us at info@glowyaesthetics.com.au.
Third-Party Data Processors
We use the following services to manage your information:
Acuity scheduling (Booking System)
- What data: Name, email, phone, appointment details, payment information
- Why: To manage your bookings and send appointment confirmations
- Their privacy policy: https://www.squarespace.com/privacy
Payment processor
- What data: Payment details (processed securely, never stored by us)
- Why: To process treatment payments
- Details: We use Commonwealth Bank EFTPOS machine for in-store payments and occasionally Square for backup payments. Commonwealth Bank privacy policy: https://www.commbank.com.au/privacy. Square privacy policy: https://squareup.com/au/en/legal/general/privacy
Each processor is bound by strict data protection agreements and Australian Privacy Principles.
Data Breach Notification
In the event of a data breach affecting your personal information, Glowy Aesthetics will:
- Notify you promptly (without unreasonable delay)
- Notify the Office of the Australian Information Commissioner (OAIC) within 30 days
- Provide details of the breach and steps taken to secure your data
- Offer support and guidance to minimise harm
For breach reports or concerns, contact info@glowyaesthetics.com.au.
Contact forms
By accepting the terms of service, I agree that Glowy Aesthetics can store the information I provided for future reference, and Glowy Aesthetics may contact me through provided mobile number or email address with relation to the contents I submitted.
I also agree not to misuse Glowy Aesthetics online service (eg. submitting multiple requests in a short period of time, using any part of the website for or related to illegal activities, etc). All rights reserved to Glowy Aesthetics, and all decisions are at Glowy Aesthetics' absolute discretion
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. Cookies may be set by Glowy Aesthetics directly, or by third-party services we use (such as Acuity Scheduling for bookings, or analytics tools).
You can control or disable cookies through your browser settings. Note that disabling cookies may affect some website functionality, such as booking forms.
Embedded content from other websites
This site may include embedded content (such as maps or videos). Embedded content from other websites behaves in the exact same way as if you had visited the other website directly. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.